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Help is at Hand

Do you need assistance?

The International Student Services (ISS) section of the Division of Registrar and Student Services  (DR&SS) provides welfare and general support for all international students offering advice on a range of issues; as well as advising staff on international student matters.  

Students may make appointments to see a staff member about anything that is impacting on their life at ANU.  Below is  a list of staff that you may consult on a wide range of topics, please email the relevant staff member about an appointment. 

International Students if you require  information about admission to the university please use the following contacts:
Before the time of application: Admiss.Enq@anu.edu.au
After the time of application:   Admiss.App@anu.edu.au

Please include your full name, date of birth, program name and student/application number (if applicable)
Any emails regarding admission to the University will be forwarded to the above email address's

Prospective agents/commercial organisations should kindly refrain from contacting staff members by email to seek representation arrangements with ANU, as the University is not currently seeking additional representatives. However, agents who wish to be registered to receive an invitation to apply to ANU to become official representatives (subject to any expansion of the representative network) are requested to forward a one-page summary of their operations to the following address:

Deputy Registrar
Student Recruitment and International
Division of Registrar and Student Services
Pauline Griffin Building 11
The Australian National University
Acton ACT 0200 AUSTRALIA

All on-campus services are free, with the exception of the University Health Service. This too, however, is free  when an international student has current Overseas Student Health Cover. (OSHC)

INTERNATIONAL STUDENT SERVICES STAFF

Manager:Ann Bell
Email:studentservices.ieo@anu.edu.au
 For advice and referral about any topic (not including admissions or education agents)
   

Academic Progress Officer:                   

Ellen Poels
 Email:academicprogress.ieo@anu.edu.au
 WebSite:http://info.anu.edu.au/studyat/International_Office/student_life/_academicprogress.asp
 For advice and referral specifically related to your academic progress
   
Student Services OfficerMichele Horne
Email:events.ieo@anu.edu.au
WebSite:http://info.anu.edu.au/studyat/International_Office/events/index.asp
  For information about Events run by the ISS Team
  
Overeseas Health Cover OfficerFay Hwang
Email:oshc@anu.edu.au
Website:http://info.anu.edu.au/studyat/International_Office/student_life/index.asp 

HOW TO FIND US

 
Location:Lower Ground Floor, Pauline Griffin Building 11, Campus Map
Telephone:+ 61 2 61254643
Email:  ieo.support@anu.edu.au
Website:www.anu.edu.au/ieo
Office hours:  

Monday: 10:00  am - 5:00 pm

Tuesday - Friday:  9:00 am – 5:00 pm