Skip Navigation ANU Home | Search ANU | ANUBIS | Staff Home | OHS

Managing and Resolving Staff Grievances and Student Complaints

In the first instance, ANU staff and students with grievances or complaints should direct these to the Supervisor, local HR Manager, or the Dean of Students.  The following resources are available to assist in the resolution of such matters, which should be dealt with in a timely and sensitive manner.

View an introduction to the grievance resolution process, Respecting ANU Staff and Students.

Web resources

	Staff	Students
Policies	-Staff Grievance Resolution Policy	-Student Complaint Resolution- Policy
Procedures	-Staff Grievance Resolution   Procedure, -OHS Dispute Resolution Practice	-Student Complaint Resolution - Procedure
Other useful links/information	-Code of Conduct; -Conflict of Interest in Decision Making Affected by Close Personal Relationships; -Conflict of Interest and Commitment -Managing Misconduct and Serious Misconduct -Managing Underperformance and Misconduct; -Prevention of Discrimination  harassment and bullying; -Work, Study and Family Responsibilities; -Protected Disclosures Policy -Prevention of discrimination, harassment and bullying	-Dean of Students  -Assesment Review and Appeal -Student Academic Honesty -Discipline Rules -Disruptive Behaviour -Prevention of Discrimination, Harassment and bullying -Work, Study and Family Responsibilities -Appeals and Grievances

Training

See the Training Calendar for relevant training, including:

• Respecting ANU Staff and Students
• Resolving Grievances Effectively
• Reviewing and Investigating Grievances
• Managing Underperformance

Register for training here

Advice and Support

For further advice and support during the grievance process, you can contact

• Employee Assistance Program
• Adviser to Staff
• Dean of Students