Service

Employment Services -Service Standards

Measures 

 Appointments and Promotions

To review and update policies and procedures to ensure improved and innovative appointment and promotion practices

·           All Appointments and Promotions policies/procedures reviewed over three year cycle  

·           All Appointments and Promotions policies/procedures reviewed over three year cycle

·           Practice reviews undertaken periodically based on HR Division Annual Plan

·          Senior appointments service for Executive, Deans and Directors

·          Appointment of academic status role at Level E

·          Assisting on selected selection panels

·          Scheduling of selection process is in accordance with senior managers requirements and the manager is satisfied with the support and advice provided within the agreed timeframe

·          Offers, variations and approvals are drawn up within 5 working days of finalisation of selection process and offer negotiations

  Remuneration and Benefits

·           All policies/procedures reviewed over three year cycle

·           Practice reviews undertaken periodically based on HR Division Annual Plan

To provide consulting advice on complex matters relating to remuneration and benefits

·           Advice is provided within an agreed timeframe with the senior manager concerned and initial advice is provided within 5 working days of request

·           Senior managers are satisfied with the quality and timeliness of advice provided

To provide accurate and timely payroll service including:

·          Fortnightly payroll

·          Staff deductions

·          Annual Payment Summaries

·          Superannuation

·           ANU payroll is processed on time and accurately every fortnight

·           HRD processes UniSuper matters within prescribed timeframes to ensure maximum administration commission paid to ANU

To implement salary, leave, allowances, salary packaging and superannuation policies and to provide advice in relation to salary matters, leave and conditions of employment

·           Response to email or telephone queries within 1 working day, and letters within 10 working days

·           Payroll processing (if completed documentation received in accordance with published deadlines) within 1 pay period, except reclassifications, higher duties, pay rate changes, retrospective pay adjustments and salary packaging arrangements which may be up to 2 pay periods

·           Advice is responsive, ethical and delivered within negotiated timeframes

·           Payroll adjustments (errors) are corrected within 3 pay periods of the identification of the error

To administer separation processes (including resignation, retirement, redundancy and discipline)

·        Where HRD acknowledges resignations on behalf of the ANU, HRD will notify Voice Services, ANU Parking and the Library within five working days of receipt if delegate approved notification

·        No overpayments will occur where HR is fully notified before separation in accordance with published cut off periods

·        Provide separation estimates within 10 working days of receipt of all relevant information and personnel file

  Occupational Health & Safety

To review and update policies and procedures in relation to occupational health and safety, injury management and return to work rehabilitation to ensure improved and innovative practices

·           Practice reviews undertaken periodically based on HR Division Annual Plan

To provide consulting advice on complex matters relating to occupational health and safety, injury management and return to work rehabilitation

·          Advice is provided within an agreed timeframe with the senior manager concerned and initial advice is provided within 5 working days of request

·          Senior managers are satisfied with the quality and timeliness of advice provided

To provide occupational health and safety advice to enable supervisors and managers to fulfil their responsibilities to create and maintain a safe and healthy workplace including:

·          Support to OHS committees

·          Advisory service on prevention strategies

·          Advisory service on specific issues

·          Training courses on specific hazards

·           OHS Policy and Procedures regularly reviewed and updated after consultation with OHS committee and managers and staff routinely alerted to changes

·           Advisory services provided to staff and managers within an agreed timeframe and initial advice is provided within 5 working days of request

To provide injury management services to ensure effective return to work of staff, including:

·          Case management support

·          Accident investigation

·          Health Surveillance

·           Injured person or supervisor will be contacted within 24 hours after lodgement of Incident Notification by a health or safety professional to assess requirements of the case

·           OHS investigation process is started within 48 hours of an Incident Notification of event

·           OHS support for local OHS Committees will be provided on request

  HR Advisory and Change Management

·           All policies/procedures reviewed over three year cycle

·           Practice reviews undertaken periodically based on HR Division Annual Plan

·           Advice is provided within an agreed timeframe with the senior manager concerned and initial advice is provided within 5 working days of request

·           Senior managers are satisfied with the quality and timeliness of advice provided

To provide advice and support and to resolve complex people management issues including:

·             Unsatisfactory performance / misconduct

·             Probation reviews

·             Performance management

·             Cessation due to ill health, abandonment of employment or other reasons

·             Overseas travel (level 4 and 5)

·           Advice is provided as requested within an agreed timeframe with the senior manager concerned and initial advice is provided within 5 working days of request

·           Senior managers are satisfied with the quality and timeliness of advice provided

To provide a range of HR strategies, guidelines and advice that can be used to assist management

·          Advice is provided within an agreed timeframe with the senior manager concerned and initial advice is provided within 5 working days of request

·          Senior managers are satisfied with the quality and timeliness of advice provided

To provide support and advice in relation to grievance resolution

·           Service is provided within an agreed timeframe with the senior manager concerned and initial advice is provided within 5 working days of request

·           Support is provided in accordance with the grievance resolution procedure

 Service

 HR Strategy and Development - Service Standards

 Measures

 Workplace Strategy

 ·           Advice to senior managers is provided on a timely basis and of a high quality – an initial response will be provided within 5 days of a request

·           Pro-active advice and strategies are is developed on emerging issues and strategies to address as provided

·           Regularly review and update the HR Strategy Plan

To undertake projects related to new policy initiatives

·           Projects undertaken in accordance with the HR Division Annual Plan to agreed timeframes/budget

·           Advice is provided within an agreed timeframe with the senior manager concerned and initial advice is provided within 5 working days of request

·           Senior managers are satisfied with the quality and timeliness of advice provided

To provide advice and support to managers on remuneration strategies including:

·           Job classification processes

·           Job and work design

·           Remuneration benchmarking

·           Senior staff remuneration including classification of new SAO level positions and secretariat support to related University Committees

·           Advice is provided within an agreed timeframe and initial advice will be provided within 5 working days of request

·           HR Director representative provided for formal reclassification committees within 10 working days of request

·           Senior managers are satisfied with the quality and timeliness of advice provided

 Staff Development

·           All policies/procedures reviewed over three year cycle

·           Practice reviews undertaken periodically based on HR Division Annual Plan

To provide consulting advice on complex matters relating to staff development

·           Advice is provided within an agreed timeframe with the senior manager concerned and initial advice is provided within 5 working days of request

·           Senior managers are satisfied with the quality and timeliness of advice provided

To provide a suite of programs that improves organisational and individual effectiveness

·          The programs are timely and of an acceptable quality

·          Core programs are delivered in accordance with an annual schedule

To provide an advisory service on staff development strategies for Colleges and Divisions

·          Advice is provided within an agreed timeframe and initial advice will be provided within 5 working days of request

·          Senior managers are satisfied with the quality and timeliness of advice provided

To provide day-to-day advice and support on: 

·         University-wide Induction processes

·         VC awards

·         Staff development grants and scholarships

 Diversity and Inclusions

To review and update policies and procedures to ensure improved and innovative employment equity, diversity and indigenous employment practices

·           All policies/procedures reviewed over three year cycle

·           Practice reviews undertaken periodically based on HR Division Annual Plan

·           Projects undertaken in accordance with the HR Division Annual Plan to agreed timeframes/budget

·          Advice is provided within an agreed timeframe with the senior manager concerned and initial advice is provided within 5 working days of request

·          Senior managers are satisfied with the quality and timeliness of advice provided

·          Undertake annual review of progress

Develop, implement and monitor the staff aspects of the Disability Action Plan 2009-2012

·           Undertake annual review of progress

·           Complete tasks specified in the Plan

Prepare relevant external agency reports

·          Ensure reports are submitted on time with input from relevant areas

·          Appropriate Plans/Strategies are developed and endorsed by senior management

·          Ensure an annual review of progress is undertaken against approved plans

 Service

Information and Workforce Planning- Service Standards

 Measures

To review and update policies and procedures to ensure improved and innovative HR systems, HR information and workforce plans and practices

 ·           All policies/procedures reviewed over three year cycle

·           Practice reviews undertaken periodically based on HR Division Annual Plan

·          Advice is provided within an agreed timeframe with the senior manager concerned and initial advice is provided within 5 working days of request

·          Senior managers are satisfied with the quality and timeliness of advice provided

To provide a general HR information and reporting service

·           Workforce Planning Report – annual information extraction and report provided to Colleges/Divisions by February each year

·           Quarterly HR Health check compiled and distributed to local areas

 Ad-hoc report requests

·          Complex requests – within 10 working days

·          Moderate complexity – within 5 working days

·          Simple requests – within 2 working days

·           100% compliant with statutory reporting requirements

·           100% compliant with statutory reporting requirements

 HR Business Solutions

To review and update policies and procedures relevant to the area

·           All policies/procedures reviewed over three year cycle

·           Practice reviews undertaken periodically cased on HR Divisional Annual Plan

To provide a consultancy service on HR management/information systems for Colleges and Divisions

·           Initial response to requests for service within 1 working day

·           Requests for one-on-one training – within 10 working days

·           Requests for group training – within 20 working days

To provide consulting advice on complex matter relating to HR management

·           Advice is provided within an agreed timeframe with the senior manager concerned and initial advice is provided within 5 working days of request

·           Senior managers are satisfied with the quality and timeliness of advice provided

To ensure data integrity of relevant HR data

·          Data integrity processes run regularly (daily, fortnightly, monthly, annually) and errors either corrected or area advised to correct within 2 working days of identification

 Workforce Planning

·           All policies/procedures reviewed over three year cycle

·           Practice reviews undertaken periodically based on HR Division Annual Plan

·          Advice is provided within an agreed timeframe with the senior manager concerned and initial advice is provided within 5 working days of request

·          Senior managers are satisfied with the quality and timeliness of advice provided

Prepare reports and guidelines as required

·         Staff turnover report by September

·         Staff movement report by September

·         Other reports as determined by Director, HR

Accurate and accessible HR information is provided to all staff

·           HR helpdesk is reviewed annually to ensure it is meeting staff/manager needs

 Service

 HR Capability Support 

 Measures

·          Networking support groups meet every 1 – 3 months for:

-         HR Practitioners

-         Executive Assistant Network/Departmental Assistant Network

Regular information updates are provided to HR community and managers

·          HR Forum updated monthly

·          HR Update – at least 2 issues per annum

·          Website updated regularly – What’s New page at least monthly

·          Billboard updates provided as necessary

·          A regular program of training for HR staff is provided