Assistance with Financials

The Business Solutions Office (BSO) within Finance and Business Services is responsible for the University’s Financial Management Systems, including ES Financials and OneStop Receipting.

Business Solutions Office Help Desk

Open Hours: Monday to Thursday - 9:00am-12:30pm and 1:30pm-5:00pm
                     Friday - 9:00am-12:30pm and 1:30pm-4:00pm

Call the Help Desk: Ext. 59666 and follow the prompts to "help using the Finance System"

Email the Help Desk: FBS-BusinessSolutions@anu.edu.au

Log a job via the Web:

If you have a problem with ES Financials/OneStop Receipting you can log a job online by following the link below

https://doihelpdesk.anu.edu.au/RNScripts/eservice_prod.cfg/php.exe/enduser/acct_login.php

Training Documentation/Course Materials:

The F&BS Business Solutions Office holds training courses on various Financials modules within ESP. You can check course listings and session dates by clicking on the link below, then filtering by "Finance & Business Services".

http://training.anu.edu.au/staffcoursecatalogue.asp

You can find information on course content, and copies of the training exercises by clicking on the link below.

/Training_and_Support/__Courses_and_Seminars/index.asp

If the course you require is not being held you may find that the Drop In centre is a suitable alternative.

Drop in Centre

The Drop in Centre provides an environment where users can work, with Business Solutions staff, through any issues they may have within the ES Financials/OneStop Receipting Systems. Our training lab allows users the opportunity to spend time away from their hectic work environment and process work with assistance available as required.

When Tuesday 2:00pm-3:00pm,Thursday 11:00am – 12:00pm

Where: Ground Floor, Chancelry 10A. 

Contact the Help Desk to make a booking. 

Note: The Drop In Centre is not available during training weeks. Please consult the training page, or contact the help desk if you are unsure when Training is taking place. 

Tips & Techniques 

Tips & Techniques provide updates on useful features within ES Financials with step-by-step instructions. It offers valuable self-study references and can be used in conjunction with ES Courses & Seminars. 

Don’t forget to keep up to date with the latest news and ‘Tips and Techniques’ on ES Financials by clicking here.